FAQ (Frequently Asked Questions)
Welcome to Bazaarado's FAQ page! Here, you'll find answers to our most common questions regarding orders, shipping, returns, and more. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team at support@bazaarado.com
Ordering & Payments
Q: How do I place an order? A: Simply browse our collections, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and payment information.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All payments are processed securely.
Q: Can I change or cancel my order after it's been placed? A: We process orders quickly to ensure fast delivery. Therefore, changes or cancellations can only be made within a very short window after placing your order. Please contact us immediately at support@bazaarado.com with your order number. We cannot guarantee changes or cancellations once an order has entered the shipping process.
Q: Is my payment information secure? A: Yes, absolutely. We use Shopify's secure payment gateways, which are PCI-compliant. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology and is not stored on our servers.
Shipping & Delivery
Q: How long will it take for my order to arrive? A: Processing typically takes 1-3 business days. Estimated delivery times vary by destination: * United States: 7-15 business days * Canada/Europe: 10-20 business days * Other International: 10-25 business days Please note these are estimates and can be affected by factors outside our control. Refer to our Shipping Policy for more details.
Q: How can I track my order? A: Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number on our "Track Your Order" page [link to your track order page, if you have one] or directly on the carrier's website. Please allow 24-48 hours for the tracking information to update.
Q: Do you ship internationally? A: Yes, we ship to [List the countries/regions you ship to, e.g., the United States, Canada, Europe, and select international destinations]. International customers are responsible for any customs duties, taxes, or import fees levied by their country. Please see our Shipping Policy for more information.
Q: My order says it was delivered, but I haven't received it. A: Please check with your neighbors and local post office. If you still can't locate your package after 7 days, please contact us at support@bazaarado.com so we can investigate with the carrier.
Returns, Refunds & Exchanges
Q: What is your return policy? A: We offer a 30-day return policy. Items must be unused, in their original packaging, with tags, and you'll need proof of purchase. Some items are non-returnable due to hygiene or personalization reasons. Please review our full Refund & Return Policy for complete details.
Q: How do I initiate a return? A: To start a return, please contact us at support@bazaarado.com with your order number and the reason for the return. We'll guide you through the process.
Q: When will I receive my refund? A: Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days, depending on your bank.
Q: Do you offer exchanges? A: We only replace items if they are defective or damaged upon arrival. If you need an exchange for a damaged item, please contact us at support@bazaarado.com.
Product Information
Q: Are your products authentic? A: Yes, we partner with reputable suppliers to ensure all products sold on Bazaarado are authentic and meet quality standards.
Q: Why did my multiple items arrive separately? A: As we operate on a dropshipping model, products are sourced from various suppliers. If you order multiple items, they may be shipped from different locations and arrive in separate packages at different times. This helps us offer a wider range of products.
General Questions
Q: Who is Bazaarado? A: Bazaarado is an online store operated by Codeado OÜ, based in Estonia. We aim to bring you a curated selection of unique and high-quality products across various categories.
Q: How can I contact customer support? A: You can reach our customer support team by email at support@bazaarado.com. We strive to respond to all inquiries within 24 business hours.